Returns & Refunds

At LiorisLiving, we want customers to feel confident ordering from us. If something is wrong with your order or you have questions about a return, contact liorislivingcontact@gmail.com.

As our proposed voluntary returns policy, you may request a change-of-mind return within 14 days of receiving your order.

To qualify under this voluntary policy, the product must be unused, in its original condition and returned with its original packaging and included components.

Contact us before returning an item so we can provide the appropriate instructions.

Once a change-of-mind return is approved, we will provide instructions for returning the product within 14 days of approval.

Customers are responsible for change-of-mind return postage unless we agree otherwise.

Original delivery charges are generally not refunded for voluntary change-of-mind returns unless required by law.

This voluntary policy does not limit your rights under Australian Consumer Law.

If your item is faulty, damaged, not as described or different from what you ordered, contact us at liorislivingcontact@gmail.com.

Please include your order number, a description of the issue and photographs where helpful.

We may request additional information to assess the problem, but photographs are not an absolute condition of exercising your statutory rights.

Products sold to Australian consumers come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Where a product has a major problem, you may be entitled to choose a refund or replacement.

For a minor problem, we may be entitled to provide a repair within a reasonable time, with other remedies available where required by law.

We will cover reasonable return transport costs where required by applicable consumer law.

Approved refunds will be made to the original payment method where practicable.

For voluntary approved returns, we aim to initiate the refund within 10 business days after the returned product has been received and accepted.

Statutory remedies will be processed within the timeframe required by applicable law.

Your bank or payment provider may require additional time to display the refund.

Do not send products to an unconfirmed return address.

Contact liorislivingcontact@gmail.com for instructions.

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded, including rights under Australian Consumer Law.